StretchLab is seeking an experienced, proactive Sales & Membership Associate with a proven track record in direct sales, phone prospecting, and membership conversion. This is not a passive retail or cashier position. You will manage a dedicated sales pipeline, conduct high-volume outbound lead follow-up, present personalized membership packages, and close prospective members following their introductory sessions.
Compensation$18.00 - $20.00/hour + uncapped sales commission and bonuses
StatusPart-time and full-time opportunities
Wall Street · Union Square · Gramercy · Long Island City · Bayside
Candidates whose experience is limited to traditional retail cashiering, food service, or mall-kiosk sales without direct outbound phone prospecting will not meet the baseline requirements for this role.
What you’ll do
Pipeline management & outbound sales60%
Manage and nurture warm and cold leads through high-volume outbound phone calls, texts, and emails - including 50+ touches per shift - using ClubReady.
Convert digital leads and event contacts into booked introductory stretch sessions.
Maintain meticulous lead-status, follow-up, and conversion records to meet weekly and monthly sales quotas.
Consultative closing & member onboarding25%
Welcome guests, deliver studio tours, and build rapport to understand each client's physical goals and pain points.
Partner with Flexologists after introductory sessions to present tailored memberships, overcome objections, and close recurring monthly subscriptions.
Represent StretchLab at corporate wellness events, community pop-ups, and partner activations to generate qualified leads.
Studio operations & retention15%
Provide world-class hospitality, check in returning members, and support referral programs.
Maintain a pristine front desk and lobby, complete light administrative tasks, and manage retail displays.
What you’ll bring
Required experience
1-3+ years of successful experience in membership sales, subscription services, consultative high-ticket sales, fitness sales, or outbound appointment setting.
Strong phone confidence, objection-handling ability, and professional phone etiquette.
Experience managing a sales pipeline in a CRM such as ClubReady, Mindbody, Salesforce, or a similar platform.
Core competencies
A proven ability to ask for the sale, overcome common objections, and close on the first visit.
A competitive, self-motivated approach to daily and monthly commission targets.
Excellent face-to-face and written communication with a polished, professional demeanor.
Compensation & perks
Competitive base pay of $18.00-$20.00 per hour, based on experience.
Uncapped commissions on membership enrollments, package renewals, and retail sales.
Monthly performance-bonus opportunities for exceeding quota.
Free or discounted StretchLab memberships and employee discounts on athletic apparel and recovery gear.
Career pathways into Studio Sales Manager and Area Sales Manager roles across our NYC network.
